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Q: How does the free shipping program work?

A: We offer free nation-wide pickups on all laptop repairs with PIII, AMD 1GHz (or equivalent) or higher. This is truly a risk free learning opportunity, shipping is on us! To request a FREE SHIPPING, please submit a repair ticket, or click here to learn more.


Q: How does the money back guarantee program work?

A: We guarantee the PCCare Utility Suite can help solve your computer problems, or you can send us your laptop for repair. We'll deduct the FULL purchase amount you paid for the CD, off the repair invoice. If you paid $49 for the utility suite and the repair came to $79, you only pay $30 ! The CD is still yours to keep! There is absolutely no risk and most laptops qualifies for FREE SHIPPING!


Q: What methods of payment do you take and do you ship to my country?

A: We take VISA and Master Card through our own payment gateway, we also take Paypal which is capable to handel VISA, Master Card, American Express, Discovery and eCheck. We ship world-wide and is guaranteed to be duty free.


Q: Does the CD consists of just freewares?

A: No, we tested all software and modified user interface. It is specially designed to work the way we wanted to: from years of practical repair experience, hands on testing and selecting. It includes many software that came from our partners. This is the very CD our repair engineers use on a daily basis, now available first time to the public.


Q: Is there any usage restrictions? How about compatibility?

A: The PCCare Utility Suite is compatible with Windows 95, 98, 2000, ME, XP and NT; it is not brand specific or limited and can be installed on all PCs within the same family.


Q: What is an ISO file and how do I use it?

A: An ISO file is an exact binary copy of an entire CD. ISO file contains complete data stored on the source, including not only its files and folders, but also system-specific data. It is an exact duplicate of the raw data of the original CD. We've included a small tool to help burn this file on to an blank CD, you may also use your own tool, however we can only provide support on our own tool.


Q: Is there an alternative option than download and burn?

A: Yes! If you're experiencing difficulties downloading or burning the ISO file, you may request to have our products shipped. We charge a small shipping fee to cover cost and we are able to ship world-wide.


Q: How does password utilities work?

A: Here are examples, we are able to:

  • remove the Windows admin password.
  • find or remove the power on password (BIOS password).
  • find the password for Outlook Express, Microsoft Outlook 2000 (POP3 and SMTP Accounts only), Microsoft Outlook 2002/2003 (POP3, IMAP, HTTP and SMTP Accounts).
  • find password if you have ever chosen to "remember password" such as Instant Messenger (ex. Windows Messenger, MSN Messenger, Yahoo Messenger, etc.), Dial-up, web logon dialog-box (ex.
  • find password for Yahoo mail and Hotmail/MSN mail, Windows Messenger, MSN Messenger, or Yahoo Messenger.
  • find Gmail password if the password is saved by Gmail Notifier application.
  • find Netscape 6.x/7.x password if the password is not encrypted with master password.
  • find Mozilla Thunderbird password if the password is not encrypted with master password.
  • find out what's behind the asterisks.


Q: Is it safe to store the password tool in my PC?

A: The password tool is designed for administers. It will not affect the safety and integrity of your PC nor interfere with any Windows safety features.


Q: Why is such quality piece of work selling so low? Can I get it elsewhere?

A: It's not every day that you can find a place where money can buy experience, so why are our products so economical? a) We use only carefully selected online advertisements. b) We maximize online resources to facilitate our support personnels, such as tech forum and email support. c) Economies of scale can be accomplished because with 200,000 users global wide, the cost of each additional unit falls. d) We do not market our products through any 3rd party, therefore you won't find this anywhere else on the market.

Q: I don't have a CD ROM, CD Writer or I'm restricted from downloading

A: You can order to have our products shipped, we charge a small shipping fee to cover cost. Once you receive it, you'll need a PC with CD ROM to boot and make a bootable floppy to use with the PC that doesn't have a CD ROM.


Q: Why pay when I can get it for Free?

A: An simple example: Linux is a free operating system but most user still pays for Microsoft Windows. Our products consists more than free software's, but years of practical experience tips and flowcharts. The repairs engineers tests and uses these tools on a daily basis and is able to offer their professional suggestions, usage tips and tricks. There are no other products alike.


Q: I need help downloading, and need more usage guide.

A: If you've already chosen our products to save your valuable time, you can go to our dedicated tech forum to find step by step guide or talk to a support personnel. You VIP pass and access instructions can be found on the download page, or in your order confirmation email. If you've ordered the CD, this information is included in the instruction paper.


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