PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY GOVERN YOUR USE OF THE LAPTOPREPAIR.CA WEBSITE AS WELL AS THE SALE OF PRODUCTS AND/OR OTHER SERVICES AND SUPPORT SOLD BY COMPUTER CARE CENTER INC. THEY EXEMPT COMPUTER CARE CENTER INC AND OTHER PERSONS FROM LIABILITY OR LIMIT THEIR LIABILITY, AND CONTAIN OTHER IMPORTANT PROVISIONS THAT YOU SHOULD READ.
This Terms and Condition of use contained herein was last edit and became officially effective on December 15th, 2006.
- Terms and Conditions of Use
- Terms and Conditions of Sale
Your acceptance and consent
These Terms and Conditions are an Agreement between you and all persons you represent (and for purposes of these Terms and Conditions, "person" includes natural persons and any type of incorporated or unincorporated entity) and Computer Care Center Inc. ( collectively "Computer Care" ) regarding your access to and use of Computer Care's laptoprepair.ca website and all content, information, products and services available on or through the website (collectively, the "Website"). These Terms and Conditions also provide same benefits to Computer Care's affiliates, service providers, suppliers and other persons.
Each time you use the Website or orders products and/or other services and support sold by Computer Care online or in store, you signify your acceptance and agreement, and the acceptance and agreement of any person you purport to represent, to be bound by these Terms and Conditions as they then read, and you represent and warrant that you have the legal authority to agree to and accept these Terms and Conditions on behalf of yourself and any person you purport to represent. If you do not agree with each provision of these Terms and Conditions, or you are not authorized to agree to and accept these Terms and Conditions on behalf of the person you purport to represent, you may not access or use the Website. The Website is for convenience and informational purposes only and is not intended to convey advice or recommendations, or an offer to sell any product or service.
These Terms and Conditions are in addition to any other agreement you may have with Computer Care.
Permission and condition of use
You may use the Website only if you are resident of one of the countries listed in the registration form, have reached the age of majority where you live and you can form legally binding contracts under applicable law. You may not use the Website if you live in a jurisdiction where access to or use of the Website or any part of it may be illegal or prohibited. It is solely your responsibility to determine whether your use of the Website is lawful, and you must comply with all applicable laws. Computer Care reserves the right to request proof of identification and age.
The Website is made available to you for your lawful, personal use only. You may use the Website only in the manner described expressly in these Terms and Conditions and subject to all applicable laws. Using the Website for any other purpose or in any other manner is strictly prohibited. You agree that you will not a) ask or post questions or comments that are unlawful, defamatory, harassing, abusive, fraudulent, obscene, intended to advertise or sell goods or services, or are otherwise objectionable. b) use the Website for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character. c) ask or post questions or comments designed to elicit responses that relate to illegal activity or that infringe upon another party's intellectual property rights.
You may print Website pages provided that you do not modify any of the pages and you do not remove or alter any visible or non-visible identification, marks, notices, or disclaimers. The Website and its content may not be copied, imitated, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, mirrored or distributed in any way, in whole or in part, without the express prior written consent of Computer Care. You may not sell or resell any part of the Website or access to the Website. You may not use any of the software that is used in the operation or provision of the Website except while you are using the Website in accordance with these Terms and Conditions.
Links to the Website without the express written permission of Computer Care are strictly prohibited. To request permission to link to the Website, please send a request email. Computer Care may in its discretion cancel and revoke any permission it may give to link to the Website at any time and without any notice or liability.
The framing, mirroring, scraping or data-mining of the Website or any of its content in any form and by any means is strictly prohibited. You may not use any collaborative browsing or display technologies in connection with your use of the Website or to post comments, communications, or any other data of any kind to or on the Website with the intention that such postings may be viewed by other users of the Website.
Will these Terms and Conditions change?
Computer Care may, in its sole discretion, change these Terms and Conditions from time to time, by posting revised Terms and Conditions on the Website. By using the Website after these revised Terms and Conditions has been posted, you signify your acceptance and agreement to be bound by the revised Terms and Conditions. You may not change these Terms and Conditions in any manner.
Pricing, errors and product availability
Computer Care endeavours to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions including incorrect specifications for products or other errors may sometimes occur. Computer Care cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. Computer Care does not warrant that the content of the Website including, without limitation, knowledge base articles, help & faq, product descriptions, product compatibilities or photographs, is accurate or complete.
Computer Care reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website or in store, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.
The advertisements on the Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. All prices and other amounts appearing on the Website are quoted in Canadian dollars, all other currencies are provided as an approximation. All prices do not include any customs sale taxes, VAT, license fee, duties, GST, PST and other taxes, except those explicitly indicated. GST may be exempt with legit tax exemption certificate (i.e.: proof of diplomatic status)
User restrictions and responsibilities
Certain areas and features of the Website are accessible only to users who have been issued a login name and password (collectively "Codes") by Computer Care. For the purposes of accessing the Website, the Codes remain the property of Computer Care and may be cancelled or suspended at any time by Computer Care in its discretion without any notice or liability to you or any other person.
Computer Care is not under any obligation to verify the actual identity or authority of any person using Codes to access and use the Website. Computer Care may act upon any communication that is given with the use of Codes. Computer Care may in its discretion at any time require proof of the identity of any person seeking to access and use the Website, and may deny access to and use of the Website or parts of it or refuse to accept or act upon any communication if Computer Care is not satisfied with such proof.
If you have been issued Codes: (a) you are fully responsible and liable for the security of the Codes and any and all use and misuse of the Codes; (b) you will keep the Codes secure and confidential at all times and not disclose the Codes to any other person or permit any other person to use the Codes; (c) you will ensure that all uses of the Codes comply with these Terms and Conditions; (d) once you have logged-on to the Website using the Codes, you will not leave the computer terminal used to access the Website unless and until you have terminated the session and logged-off the Website; and (e) you will immediately notify Computer Care if you know or suspect that any Codes have been lost or stolen or become known to or used by any other person.
All information you provide through the Website, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, must be true, accurate, current and complete. Computer Care will rely on the information you provide. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, Computer Care or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.
Computer Care may cause software to be available for you to download from the Website or through other Websites and Internet resources. The software is protected by copyright, and your downloading and use of the software is governed by the applicable Software License Agreement specific to the software. By downloading software, you signify your agreement and acceptance of the applicable Software License Agreement.
Participate in a contest, promotion, or survey
From time to time Computer Care may make contests available to users of the Website and others. All contests are governed by these Terms and Conditions and the applicable Contest Rules. By participating in a contest through the Website, you signify your agreement and acceptance of these Terms and Conditions and the applicable Contest Rules.
In order to avoid potential misunderstandings or disputes, Computer Care does not accept or consider unsolicited ideas or suggestions ("Submissions"). If you send Submissions to Computer Care or the Website, you automatically grant (or warrant that the owner of the Submissions grants) to Computer Care and its successors, assigns and licensees a perpetual, royalty-free, irrevocable, unrestricted, non-exclusive, world-wide, assignable, sub-licensable, right and license to use and exploit the Submissions or any ideas, concepts, know-how or techniques associated with the Submissions for any purpose whatsoever, commercial or otherwise, using any form, media or technology now known or later developed, without providing any attribution or compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence or other duties on the part of Computer Care or its successors, assigns and licensees, and you agree, represent and warrant that all moral rights in the Submissions are waived in favour of Computer Care and its successors, assigns and licensees.
Disclaimers, liability exclusions / limitations and indemnity
YOUR ACCESS TO AND USE OF THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND INCLUDING WITHOUT LIMITATION IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF OR RELATING TO ACCURACY, ACCESSIBILITY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, PERFORMANCE OR DURABILITY, ALL OF WHICH ARE DISCLAIMED BY COMPUTER CARE TO THE FULLEST EXTENT PERMITTED BY LAW.
COMPUTER CARE, ITS AFFILIATES AND ITS PROVIDERS WILL NEVER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY LOSS OR DAMAGE ARISING FROM, CONNECTED WITH, OR RELATING TO THE WEBSITE OR THESE TERMS AND CONDITIONS INCLUDING BUT NOT LIMITED TO LOSS OF DATA, BUSINESS, MARKETS, SAVINGS, INCOME, PROFITS, USE, PRODUCTION, REPUTATION OR GOODWILL, ANTICIPATED OR OTHERWISE, OR ECONOMIC LOSS, UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER THEORY OR LAW OR EQUITY), REGARDLESS OF ANY NEGLIGENCE OR OTHER FAULT OR WRONGDOING (INCLUDING WITHOUT LIMITATION GROSS NEGLIGENCE AND FUNDAMENTAL BREACH) BY COMPUTER CARE OR ANY PERSON FOR WHOM COMPUTER CARE IS RESPONSIBLE, AND EVEN IF COMPUTER CARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE BEING INCURRED.
ACKNOWLEDGEMENT AND EXCLUSION BY STATUTE IN CERTAIN JURISDICTIONS
THE EXCLUSION OF CERTAIN WARRANTIES AND THE LIMITATION OF CERTAIN LIABILITIES IS PROHIBITED IN SOME JURISDICTIONS. THESE STATUTORY PROHIBITIONS MAY APPLY TO YOU.
Links to other websites
For your convenience, the Website may include links or references to other Internet sites or resources and businesses operated by other persons (collectively "Other Sites"). Other Sites are independent from Computer Care, and Computer Care has no responsibility or liability for or control over Other Sites, their business, goods, services, or content. Computer Care does not sponsor or endorse Other Sites or their business, goods, services, or content, unless expressly indicated in writing. Your use of Other Sites and your dealings with the owners or operators of Other Sites is at your own risk, and you will not make any claim against Computer Care arising from, connected with, or relating to your use of Other Sites or your dealings with the owners or operators of Other Sites. As between you and Computer Care, these Terms and Conditions, with all necessary modifications, apply to your access and use of any Other Sites and their business, goods, services and content.
Notwithstanding any other provision of these Terms and Conditions, Computer Care may in its discretion change, discontinue, modify, restrict, suspend or terminate the Website or any part of it without any notice or liability to you or any other person. Computer Care may in its discretion and for its convenience at any time immediately terminate, temporarily or permanently, these Terms and Conditions or your permission to access and use the Website without any notice or liability to you or any other person.
If these Terms and Conditions or your permission to access or use all or any part of the Website is terminated for any reason, then these Terms and Conditions and all other then existing agreements between you and Computer Care will continue to apply and be binding upon you regarding your prior access to and use of the Website, and anything connected with, relating to or arising there from.
Governing law and dispute resolution
These Terms and Conditions, your access to and use of the Website, and all related matters are governed solely by the laws of Ontario, Canada and applicable federal laws of Canada. Any dispute between you and Computer Care or any other person arising from, connected with or relating to the Website, these Terms and Conditions, or any related matters (collectively "Disputes") will be resolved before the Courts of Ontario, sitting in the City of Ottawa, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those courts in respect of all Disputes.
If any provision of these Terms and Conditions is held to be invalid or unenforceable for any reason, then the provision will be deemed to be severed from these Terms and Conditions and the remaining provisions will continue in full force and effect .
These Terms and Conditions ensure to the benefit of and are binding upon each of Computer Care and its successors, assigns and related persons, and you and your heirs, executors, administrators, successors, permitted assigns and personal representatives. You may not assign these Terms and Conditions or the rights and obligations under these Terms and Conditions. Computer Care may assign these Terms and Conditions and its rights and obligations under these Terms and Conditions without your consent.
No consent or waiver by any party to or of any breach or default by any other party in its performance of its obligations under these Terms and Conditions will be: (a) deemed or construed to be a consent to or waiver of a continuing breach or default or any other breach or default of those or any other obligations of that party; or (b) effective unless in writing and signed by all parties.
The parties have expressly requested and required that these Terms and Conditions and all other related documents be drawn up in the English language. Les parties conviennent et exigent expressément que ces Conditions d'usage et tous les documents qui s'y rapportent soient rédigés en anglais.
Any rights not expressly granted by these Terms and Conditions are reserved to Computer Care.
Computer Care does not accept defective products without proper RMA authorization. A RMA is only valid within 30 days of invoice. A copy of the original invoice and the defective product must be received within this period. Alternatively, a straight exchange can be done by contacting the original manufacturer. All warranty exchange are subject to the original packaging condition, including but not limited to the original invoice, packaging materials, accessories, drivers, manuals with distinctive serial markings intact. Computer Care at its sole discretion may refuse or deny return or warranty exchange request for any reasons.
All warranties are void when (a) identification marks or serial numbers are altered or damaged; or (b) damages are due to computer viruses; or (c) damages from physical abuse or spilled liquid; or (d) unauthorized repairs, modifications, or improper packing to any computer parts or PCs or laptops
New Product Warranties:
One year limited warranty subject to original product manufacture terms and conditions. Computer Care warrants all new products for the first 30 days.
Pull / Pre-Owned / Used Product Warranties:
Computer Care warrants these products for 30 days from date of invoice. Some older products carries in store warranty only and are demonstrated in working condition upon purchase, warranties become invalid thereafter, please refer to the product specification or receipt for details.
Computer Care warrants the hardware repairs made to the unit to be free of defects in material and workmanship for a 30 day period from the date of shipment. This warranty is limited to the repair of the defective unit for the SAME ISSUE or credit equal to the original invoiced amount subject to this terms and conditions. Evidence of tampering, misuse or abuse voids the warranty. Computer Care will make a one time revisit on software repairs other than data recovery during warranty period. Data recoveries do not carry any warranty.
YOUR PURCHASE OR DOWNLOAD TO USE OF ANY SOFTWARE FROM THE WEBSITE IS AT YOUR OWN RISK. THE SOFTWARE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND INCLUDING WITHOUT LIMITATION IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF OR RELATING TO ACCURACY, ACCESSIBILITY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, PERFORMANCE OR DURABILITY, ALL OF WHICH ARE DISCLAIMED BY COMPUTER CARE TO THE FULLEST EXTENT PERMITTED BY LAW.
COMPUTER CARE, ITS AFFILIATES AND ITS PROVIDERS WILL NEVER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY LOSS OR DAMAGE ARISING FROM, CONNECTED WITH, OR RELATING TO THE SOFTWARE OR THESE TERMS AND CONDITIONS INCLUDING BUT NOT LIMITED TO LOSS OF DATA, BUSINESS, MARKETS, SAVINGS, INCOME, PROFITS, USE, PRODUCTION, REPUTATION OR GOODWILL, ANTICIPATED OR OTHERWISE, OR ECONOMIC LOSS, UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER THEORY OR LAW OR EQUITY), REGARDLESS OF ANY NEGLIGENCE OR OTHER FAULT OR WRONGDOING (INCLUDING WITHOUT LIMITATION GROSS NEGLIGENCE AND FUNDAMENTAL BREACH) BY COMPUTER CARE OR ANY PERSON FOR WHOM COMPUTER CARE IS RESPONSIBLE, AND EVEN IF COMPUTER CARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE BEING INCURRED.
Products return and exchange
Deposit, service labour, initial diagnosis fee, ink cartridge, toner, opened CD/DVD or other media, software, software repair are non-refundable. Store credit will be issued in the form of digital gift certificate for online purchases and credit note for in store purchases. Store Credit is valid for one-year, Computer Care is not responsible for lost or stolen store credits. All return and exchange are subject to the original sale condition, including but not limited to the original invoice, packaging materials, accessories, drivers, manuals with distinctive serial markings intact. Computer Care at its sole discretion may refuse or deny return or exchange request for any reasons.
||100% in store credit or 80% of purchase price
||100% one time exchange
||within 7 days of invoice or delivery confirmation
|Pull / Pre-Owned / Used Product *
||100% in store credit or 80% of purchase price
||100% one time exchange
||within 7 days of invoice or delivery confirmation
|Special Order New Product
||80% in store credit or 50% of purchase price
||80% one time exchange
||within 7 days of invoice or delivery confirmation
Pull / Pre-Owned / Used Product
|Shipping & Handling
- Special Order Pull / Pre-Owned / Used Product may not be returned or exchanged unless dead on arrival (DOA), it is sold on an "as is" condition. DOA product will be exchanged at no extra charge.
- Some older Pull / Pre-Owned / Used Product may not be returned or exchanged, please refer to the product specification or receipt for details.
- Return shipping & handling fees under any circumstances including, without limitation, defective or dead on arrival (DOA), incorrect product, missing parts, exchange or return is not refundable.
Repair service disclaimer
Original receipts are required at the time of service request for all repairs covered under a product warranty or service contract. You agree that a non-refundable deposit is required on all repairs not covered under a product warranty or service contract. Without being notified, you agree to pay up to, but not exceeding, the default pre-authorized Go Ahead price stated in the Repair Center. Computer Care will notify you for approval of all repairs that will exceed the minimum approval amount stated on the receipt before your product is repaired. If Computer Care is unable to receive your approval to exceed the estimate, the product will be returned unrepaired, you will be responsible for all applicable return expenses. In some instances Computer Care may not be able to perform repairs or services due to conditions pre-existing your delivery of the product for repair or services, such as, defects or failure in any software, data, or computer hardware component. In the event that repairs or services cannot be performed, a support personnel will attempt to contact you and that no further work will be performed on your product.
Replacement parts may be new, used or rebuilt parts that perform to the factory operational specifications of the product, at Computer Care's sole discretion unless otherwise requested prior to the repair. Used parts may contain minor cosmetic blemishes, all parts are ordered and provided "as is" and can not be returned or exchanged. Computer Care may repair all apparent defects unless otherwise requested prior to the repair.
For no additional charge, Computer Care will correct any defects in workmanship on the SAME ISSUE of the repair services provided they are reported to Computer Care within 30-days from the date of pickup or shipping. You must report any physical damage (i.e.: dents or scratches) or missing parts (i.e.: button, keys or ac adapter) of your product(s) at time of pickup or within the same business day of receiving your product(s) or you agree to waive any claims you may have related to such physical damage or missing parts.
UNCLAIMED GOODS. Computer Care will attempt to notify you via phone and or email when your product is complete. Computer Care accepts no responsibility for any product not paid for or picked up within 30 days after such notification. You agree that Computer Care may dispose of any unclaimed goods and hereby release Computer Care and waive any claims regarding such disposal.
By using the repair service, you agree to a minimum labour charge for troubleshooting your product in the event that such labour charges are not covered by your product warranty or service contract. Charges for parts and labour may apply to the repair services you request if not covered by a product warranty or service contract, and you must refer to the terms and conditions of your product warranty or service contract for information about coverage and applicable charges. For example, problems with products that may not be covered by a warranty or service contract might include damage that is the result of acts of nature, (i.e.: lightning, floods, infestations, etc.) cleaning, customer adjustments or instructions (i.e.: fine-tuning VCR or TV)
YOU MUST BACK UP ALL DATA, SOFTWARE, INFORMATION AND/OR FILES. Computer Care will NOT back up any data, software, information and/or files on your computer or other product unless your specifically request Computer Care to do so (i.e.: data recovery) and for an applicable fee prior to the performance of any repair or service. In the event that Computer Care does back up any data, software, information and/or files, Computer Care may only make a single backup copy of such data, software, information and/or files which shall be erased/destroyed if this copy is not promptly picked up by you. WHETHER OR NOT YOU REQUEST COMPUTER CARE TO BACK UP ANY DATA, SOFTWARE, INFORMATION AND/OR FILES, IN NO EVENT SHALL COMPUTER CARE BE LIABLE FOR ANY LOSS, ALTERATION OR CORRUPTION OF SUCH DATA, SOFTWARE, INFORMATION AND/OR FILES.
Computer Care may send your product or the information contained in your request (including your personal information) to a third party providers such as affiliates service centers, part suppliers, and warranty providers to compete the service request or receive reimbursement for such parties.
YOU AGREE THAT PRIOR TO DELIVERING YOUR PRODUCT TO COMPUTER CARE FOR REPAIRS OR SERVICING IT IS YOUR RESPONSIBILITY; (1) TO INSURE YOUR PACKAGE AND USE A RELIABLE COURIER, (2) TO BACK UP THE DATA, SOFTWARE, INFORMATION OR OTHER FILES STORED ON YOUR COMPUTER DISK DRIVERS, PERIPHERALS, MP3 PLAYER, DVD PLAYER, CAMCORDER, DIGITAL CAMERA AND/OR ON ANY OTHER ELECTRONIC STORAGE DEVICE; AND (3) TO REMOVE ALL VIDEOTAPES, COMPACT DISKS, FLOPPY DISKS, LASER DISKS, CASSETTES, DVDS, FILM OR OTHER MEDIA FROM YOUR PRODUCT, COMPUTER CARE AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE UNDER ANY CIRCUMSTANCES FOR ANY DAMAGES FROM SHIPPING AND HANDLING, LOSS, ALTERATION OR CORRUPTION OF ANY DATA, SOFTWARE, INFORMATION, FILES, VIDEOTAPES, COMPACT DISKS, FLOPPY DISKS, LASER DISKS, CASSETTES, DVDS, FILM OR OTHER MEDIA.
Methods of payment, payment terms and other
Computer Care accepts cash, money order, Visa, Master card, debit card, paypal in addition to Canadian government or university check; (a valid ID is required from authorized personnel.) In store purchases may qualify for cash discount
Part and repair can be ordered via U.S. & Canadian purchase orders from all levels of government, education and corporations. Please submit your order online AND fax your purchase order to: (613) 742-5008