Service directory

About Us: Repair Center

General Laptop & PC Go Ahead Price, Flat Rate Service & Miscellaneous Fees Laptop Repair Service Estimate & Turn Around Time PC Software Repair Services & DATA Recovery Repair NOW!   General: Quick Facts Computer Care Center is a repair oriented service center established in Ottawa, Canada since 1995. We provide in-shop and on-site service repair; include hardware and software repair, data recovery, troubleshooting, setup and installation for all desktop PC and laptops. We offer free estimates on all repairs and a choice of several repair packages for trade-in and upgrades; this is a cost efficient solution to recycle old parts and to obtain the most for the least. Our repair center is equip with highly trained and experienced technicians; with engineering experience and certification. We specializes both Hardware and Software repair, topped with outstanding 5-star service packages. In addition, we service printers, LCD monitor TV, CRT monitor TV, Game Console, Projectors and various other electronics. All repairs and services has 30-Days warranty to be free from defects in craftsmanship.   Pricing & Service Definition Included Services Go Ahead Price Flat Rate Price Initial Diagnosis* X   Parts Replacement X X Labour (solder / repair / install) X X Return Shipping     Price Overwrite X   Go Ahead Price: is the pre-authorized repair total per unit. Repair will commence when estimate is or below this price. Otherwise, the customer will be contacted for further approval. User can withdraw or overwrite the pre-authorized amount ONLY on the repair ticket and before repair commence. Diagnostic fee is waived upon repair. Flat Rate Price: includes parts & labour for the specified product, unless otherwise stated. top   Laptop & PC Go Ahead Price, Flat Rate Service & Miscellaneous Fees: Product Model Go Ahead Price Laptops Up to 15.4" $199.00 Laptops 16" & above $269.00 Desktops All units $50.00 Projectors All units $200.00 LCD Monitor TV All units $80.00 Other All units Contact Us   Product Specifications Flat Rate Price DC Jack Replace, solder & install $119.00 CCFL Backlight Replace, solder & install $129.00 Flex Cable* Solder & install $59.00 Other Contact Us Contact Us   Other Service Specifications Miscellaneous Fee 1 Unit Return shipping & handling $24.99 2 Units Return shipping & handling $34.99 3 Units Return shipping & handling $44.99 Diagnosis & estimate report Oral or via email $25.00 (waived upon repair) Diagnosis & estimate report Written / Insurance Claim Report $75.00 We repair keyboard flex cable, LCD flex cable and other various types of flex cable, the flat rate for this service includes labour only; Original flex cable / keyboard is required. All return shipments are insured at $1000; shipping billed to receiver's account will be insured for $1000 unless otherwise requested differently. top   Laptop Repair Service Estimate & Turn Around Time Common Symptom(s) Possible Cause(s) Turn Around Time Rough Estimate Doesn't boot & No Display Motherboard 1 - 3 business days $119 - $299 Boot, but no display LCD screen 1 - 3 business days $119 - $299 Other display problem (ie: dim light) Inverter, backlight 1 - 3 business days $139 - $179 Battery problem (ie: doesn't charge) - 1 - 3 business days $119 - $199 AC, DC problem - 1 - 3 business days $39 - $149 Peripheral problem (ie: keyboard) - 1 - 3 business days $69 - $149 Liquid damage (ie: spill) - 1 - 3 business days $139 - $249 Physical damage (ie: drop) - 1 - 3 business days $139 - $199 Power surge damage (ie: lightning) - 1 - 3 business days $179 - $299 Software problem (ie: auto reboot, data loss, virus infection) - 1 - 3 business days $99 - $149 Unknown - 1 - 3 business days Contact Us Turn around estimate is based on average time required for servicing and installation; parts order time varies subject to manufacture availability. Rough estimate is based on average repair price for laptops with screen size up to 15.4"; your actual repair price may differ. top   PC Software Repair Services & DATA Recovery: Service Package Product Type Additional Notes Hot Rush (4 - 6 hours) In-Shop: $39.99 + Regular Price On-Site : $79.99 + Regular Price On-Site Service Wait Time: 0 - 2 hours This service is intended for contract clients only. On-Site service is available to local customers only; prices exclude parts. Delivery & Pickup service available upon request. Emergency (Same-Day) In-Shop: $25.99 + Regular Price On-Site : $49.99 + Regular Price On-Site Service Wait Time: 2 - 4 hours Same as above Initial Diagnosis Full PC inspection (hardware & software) for known and or unknown cause of failure In-Shop: $25.00 Flat On-Site: $45.00 Flat Service Time: 1 - 2 Business Days 5 Star Service This service allows us to provide users an accurate yet complete analysis of ALL causes of PC failure and estimation of the actual repair. It is required for all products as an initial checkup. Diagnostic charge is waived with any repair service pkg. There is absolutely no follow-up obligation for this service. Special Service Data* Recovery In-Shop: $100.00 - $300.00 Flat Service Time: 3 - 5 Business Days 5 Star Service We can retrieve lost data* from computer hard drive, digital camera and camcorder media such as Compact Flash, Sony Memory Stick, Smart Media, Secure Digital, USB key (Flash / Thumb Drive) and most other storage media. No Data* no pay. Full Service (PKG1) Hardware and software diagnose, data* recovery (include program* & setting* restore), software and wireless network peripheral re-configuration, and virus scan. All hardware replacement and installation labour is included as well. In-Shop: $259.99 Flat Service Time: 3 - 6 Business Days Optional Pickup & Delivery: $15.00 Flat 5 Star Service Recommended for PC failure by any cause, and requires full system restore to keep all data* and settings*. Original manufacture CD driver (clones excluded) & all original software CD is required. Price exclude parts. Selective Service (PKG2) Full Service (PKG1) without data* program* recovery In-Shop: $129.00 Flat Service Time: 1 -3 Business Days Optional Pickup & Delivery: $15.00 Flat 5 Star Service Recommended for users who experienced computer failure and do not wish to keep current data* and programs*. Original manufacture CD driver (clones excluded) is required. Price exclude parts. Choice Service (PKG3) Full Service (PKG1) without data* recovery & wireless peripheral configuration. User must provide all original manufacture restore CD & driver. In-Shop: $79.00 - $99.00 Flat Service Time: 1 -3 Business Days Optional Pickup & Delivery: $15.00 Flat 5 Star Service Recommended for PC failure by any cause, but do not require current data* programs* does not have any wireless peripherals; & do not have original manufacture disc drivers. Price exclude parts. Value Service (PKG4) Full Service without data* recovery & wireless peripheral configuration. In-Shop: $49.00 - 79.00 Flat Service Time: 1 -3 Business Days Optional Pickup & Delivery: $15.00 Flat 5 Star Service Recommended for PC failure by any cause, but do not require current data* programs* & does not have any wireless peripherals. Original manufacture CD driver (clones excluded) is required. Price exclude parts. Custom Service (PKG5) Choose only the repair features you need and save! In-Shop: Contact Us Service Time: Varies Optional Pickup & Delivery: $15.00 Flat 5 Star Service Recommended for experienced users or whom wishes to repair only specific parts or areas. *Data means all personal files and documents, such as music, movie, word, spreadsheets, tax files, bookmarks, all saved games, address book... etc *Program means all running applications, such as Microsoft Word, DVD player, Quicken, Nero, Winamp, MSN, Antivirus, All Games.... etc (Your settings can not be restored if your PKG does not include program restore) *Settings means all personalized configurations on any particular application (program), such as MS Word default size & font, Windows firewall exceptions, Antivirus auto scan schedules, Internet Explore security preferences, Saved user name and password... etc top